1. Introduction
At Manira Jewels Private Limited (“Company”, “we”, “our”, or “us”), customer satisfaction is our priority. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through our website, Manirajewels.com.
By placing an order on our website, you agree to this policy.
2. Eligibility for Returns
We accept returns under the following conditions:
The return request must be raised within 7 days of delivery
The product must be unused, unworn, and in original condition.
The product must include original packaging, tags(not removed from product), certificates (if any provided with product), and invoice.
The item must not show signs of wear, damage, or alteration
3. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized jewelry
Items purchased during clearance or sale (unless defective)
Earrings, Nose pin (due to hygiene reasons)
Gift cards or vouchers
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Notify us within 48 hours of delivery
Provide clear photos/videos of the product and packaging and unboxing of product.
Our team will verify the issue and arrange a replacement or refund
Failure to report within the specified time may result in rejection of the request.
5. Return Process
To initiate a return:
Contact us at [manirajewels@gmail.com] or [7063536996]
Share your order details and reason for return
Our team will provide return instructions and approval
Securely pack the product and ship it to the provided address
Note: Return shipping costs may be borne by the customer unless the return is due to our error.
6. Refund Policy
Once we receive and inspect the returned product:
Refunds will be processed within 7–10 business days
The refund will be credited to the original payment method
In case of Cash on Delivery (COD), refunds will be processed via bank transfer
7. Exchange Policy
We offer exchanges subject to availability:
Exchange requests must follow the same conditions as returns
If the new product value is higher, the customer must pay the difference
If lower, the remaining amount will be refunded
8. Cancellation Policy
Orders can be cancelled within 24 hours of placement Once the order is shipped, cancellation is not allowed Refunds for cancelled orders will be processed within 5–7 business days
9. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account or payment method
Contact your bank/payment provider (processing delays may occur)
If the issue persists, contact us at [manirajewels@gmail.com]
10. Shipping Charges
Original shipping charges (if any) are non-refundable Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product
11. Contact Information
For any return, refund, or exchange-related queries:
MANIRA JEWELS PRIVATE LIMITED
Email: manirajewels@gmail.com
Phone: 7063636996
Address: [24/1/1 West Ghosh Para Road, Kalibari, Shyamnagar, Noth 24 Parganas, Barrackpore - 1, West Bengal, 743127, India]
12. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Changes will be updated on this page with a revised effective date.
